Technical Support Specialist

Lake Forest, California, United States · IT expand job description ↓

Description

Turtle Rock Studios is an award-winning independent game developer best known for its work on AAA franchises like Left 4 Dead, Evolve, and Counter-Strike. We are a diverse team of inspired content creators, artists and engineers who share a passion for making fun, innovative games that gamers love to play.

Turtle Rock is looking for an enthusiastic, talented, and personable IT administrator to join our team. Applicants will be highly motivated and organized, able to work as part of a team, while also possessing the ability to work without supervision.

Responsibilities include:

  • Serve as IT support, coordinating with existing IT staff to troubleshoot Windows and Mac workstations
  • Provide excellent end-user support for software, hardware, printers, game consoles, and display devices
  • Troubleshoot workstation network connectivity issues
  • Use imaging and deployment tools to provision standardized workstations efficiently
  • Help keep documentation up to date
  • Participate in some after hours maintenance windows

Requirements

  • Solid understanding of PC building, maintenance, and operation
  • Basic understanding of practical networking for workstations and server connectivity
  • Familiarity with common corporate application suites (Microsoft Office, Google Apps, etc.)
  • Solid understanding of Windows desktop operating systems
  • Familiarity with concept of Windows Active Directory Domains
  • A strong interest in games and creating an awesome player experience
  • Passion for IT systems and enthusiasm to learn
  • Excellent written and verbal communication skills
  • Teamwork-centric personality
  • Creative problem solving skills and critical thinking
  • Ability to handle physical demands of position

Bonus, if you have:

  • Exposure to Linux systems
  • Interest in system security
  • 1-3 years as help desk or desktop support technician
  • Experience with help desk ticketing systems

Benefits

Some of the benefits and perks our employees get to enjoy, include:

  • Competitive salary
  • 100% healthcare coverage
  • 401k matching
  • Profit Sharing Plan
  • Generous time off
  • Flexible spending accounts
  • Career Improvement Program
  • Pet friendly office
  • Fully stocked kitchens, sponsored food trucks, and more
  • Discounts on products and services

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Application Details
Solid understanding of PC building, maintenance, and operation
Basic understanding of practical networking for workstations and server connectivity
Familiarity with common corporate application suites (Microsoft Office, Google Apps, etc.)
Solid understanding of Windows desktop operating systems
Familiarity with concept of Windows Active Directory Domains
A strong interest in games and creating an awesome player experience
Passion for IT systems and enthusiasm to learn
Excellent written and verbal communication skills
Teamwork-centric personality
Creative problem solving skills and critical thinking
Ability to handle physical demands of position
Exposure to Linux systems
Interest in system security
1-3 years as help desk or desktop support technician
Experience with help desk ticketing systems
Are you authorized to work lawfully in the United States?
Will you now, or in the future require Turtle Rock Studios to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)?